Frequently Asked Questions

What is a Best Box?

We call our deliveries “Boxes of Happiness” because our goal is to put a smile on your face from the moment you take your box out of your mailbox all the way until you take your last bite of cookie. That bittersweet moment is tempered by the remembrance that next month a new box will arrive!  And, if you need some more in the interim, you can call us at the shop (936-755-8036) for a special order to help you fill the gap until next month!  

How are the Boxes priced?

We would absolutely love to ship out a dollar for dollar amount of Happiness. However, to keep our Boxes coming for years to come, we have to pay other expenses like rent and business fees.  We promise you will receive a good value for what you pay. Our goal is 100% satisfied customers!

When will my Subscription renew?

Your subscription will renew on the 1st of the month.  If you need to cancel, please do so before the 1st so that your credit card is not charged.

When will my Box arrive?

We ship our Boxes on or around the 15th of the month.  Since we use USPS Priority Mail, you can expect to receive your Monthly Treats about 2-3 days after shipment.  If you start your subscription by the 10th of the month, you will receive a box that month.  If you subscribe after the 10th, your boxes will begin the following month.

Can I choose the contents of the Box?   

Part of the fun is not knowing what is inside until you open up the lid!  For that reason (and a few others), the content of the Boxes is decided by Best Box. 

Will my cookies break during shipping?

Best Box Bakery uses the utmost care in packaging and packing to your cookies to ensure that they arrive safely. Your cookies are individually heat sealed, nestled in a bed of excellent packing material and arranged with care in a strong shipping box.  However, once the box leaves the bakery, we cannot be responsible for any breakage during shipment.

Come on, do they really taste good?

You don't have to take our word for it (although we're telling you the truth!).  Check our our Kudos! page from our website, here.

Is your kitchen Gluten Free?

While our Gluten Free cookies are made with gluten free flour, they are not prepared in a gluten free kitchen.  Those with Celiac Disease should not consume our products as we cannot guarantee that there are not trace amounts of gluten present.

Are you ready to subscribe?

We hope that you'll take a chance with Best Box.  You won't be disappointed!  When you are ready, click the button below and you can get started on your Best Box Journey!